Refund policy

Refund Policy

We want you to love your TWS Teeth Whitening Strips. This policy explains when you can get a refund, replacement or exchange. Nothing in it limits your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, incomplete or not as ordered, email beautybybella.au@gmail.com within 14 days of delivery with your order number and a photo of the item and packaging. We will replace or refund it at no cost to you, including any return postage.

Change of mind

Because our strips are a personal hygiene product applied to the mouth, we cannot accept returns of opened products or used strips for change of mind.

Unopened kits in their original sealed condition may be returned for change of mind within 14 days of delivery. Please email us first to arrange the return. Change-of-mind return postage is paid by the customer, and we refund once we receive and check the item.

Sensitivity or reactions

If you experience sensitivity or irritation, stop using the strips and consult your dentist. Contact us and we will work with you on a fair outcome, in line with your rights under the Australian Consumer Law.

Gifted orders

Complimentary creator kits ordered with a creator code are gifts and are not eligible for a cash refund. Faulty or damaged gifted kits will be replaced.

How refunds are paid

Approved refunds go back to your original payment method, usually within 5 to 10 business days, depending on your bank.

Contact: beautybybella.au@gmail.com